Customer Relationship Management
Are you looking for affordable solutions to strengthen your customer relationship?
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Qualian can give your employees the information and tools they need to
convert a customer encounter into an opportunity for building a
stronger, satisfying, more profitable relationship. In addition, our
CRM software can monitor and measure sales, marketing, and service
activities that impact customers through.
- Assisting
coordination between sales and marketing teams by tracking marketing
efforts and linking customer response to specific campaigns or
messages.
- Centralizing records of all customer
service activity so that representatives can resolve problems quickly
and maintain customer satisfaction.
- Tracking customer activity with all company touch points, sales, delivery, and service.
- Tracking sales and marketing activities for better results and lower costs.
- Effectively targeting customers with offers that match their history and purchasing potential.
- Giving service and contact center teams the ability to provide superior customer service.
- Monitoring sales activities to measure and improve sales effectiveness.